What you can hold us to

Who this agreement is between

Ygeia is the product. CbyZero is the business behind it. You are the clinic.

1. Ygeia is made and operated by CbyZero, a sole proprietorship registered in India, holding GST and Udyam registrations. Where these terms say “we”, they mean CbyZero trading as Ygeia.
2. “You” means the clinic or practice that holds the account — the organisation, not the individual who signed up. The person who creates the account is agreeing on the clinic's behalf and should be someone entitled to do that.
3. Everyone your clinic gives an account to is covered by these terms, and your clinic remains responsible for what they do with it.
4. These terms cover the software. What your clinic does clinically is not ours to govern and we make no attempt to.

What Ygeia is, and what it is not

Record-keeping software with an assistant in it. Not a clinician, and not a medical device.

1. Ygeia keeps patient records, a walk-in queue, appointments, invoices and payments, and it can listen to a consultation and draft a note from it.
2. It is not a medical device, it is not registered as one, and it must not be used as one. It does not diagnose, it does not treat, and it does not decide anything about a patient.
3. It deliberately does not check prescribed medicines against each other for interactions. A partial check is worse than none, because “no interactions found” reads as “we looked”. The product says so on the prescribing screen.
4. It does not read the contents of a lab report. A PDF filed against an order is stored and shown; nothing in Ygeia interprets the values inside it or flags them.
5. Where the product will not answer something, it says so on the screen rather than guessing. That is a design rule, and these terms are not a licence to treat a silence as a result.

If a screen and this page ever disagree about what the product checks, believe the screen and tell us — the page is the thing that is wrong.

What your clinic is responsible for

The clinical judgement, the consent, and who holds an account.

1. Every clinical decision is the clinician's. Nothing the software drafts, suggests or fails to warn about changes that.
2. Your clinic decides who gets an account and which role they hold. Removing somebody takes effect immediately, on every device, and doing it promptly is your clinic's job.
3. Recording a consultation needs the patient's consent, captured in the product before any audio is taken. The shipped wording is demonstration text: your clinic authors its own disclosure and owns what it says.
4. You are responsible for having the right to hold the records you put into Ygeia, including anything imported from another system.
5. Accounts are per person. Sharing one credential across a front desk defeats every trace the product keeps of who did what.

The records are your clinic's

We hold them. We do not own them, and you can take them out.

1. Patient records entered into Ygeia belong to your clinic. We process them on your instructions — under the DPDP Act your clinic is the Data Fiduciary and we are its processor.
2. We do not sell them, we do not use them to advertise to anybody, and we do not use one clinic's patient data to build anything for another clinic.
3. A patient's whole file prints as a PDF from inside the product, which is also the artefact a portability request under the DPDP Act is answered with.
4. Your clinic sets how long recordings and uploaded documents are kept. Documents cannot be set below three years, because the Indian Medical Council's regulations require three, and software should not let a clinic configure itself into breach.
5. If your clinic stops using Ygeia, tell us and we will agree how the records come out. We will not hold a clinic's own records hostage to an unpaid bill.

There is no self-service export of the entire register yet, and no self-service erasure. Both go through us today, which is stated rather than implied.

The voice scribe, and who signs

A draft is not a note. A clinician turning it into one is the whole safeguard.

1. The scribe transcribes a consultation and drafts a structured note. Until a clinician signs it, that draft is not in the patient's chart and does not print on any record.
2. Signing is a clinical act and is restricted to clinicians. The signed note carries the name and registration number of the person who signed it.
3. Recognition makes mistakes, and the mistake that matters is a word dropped from a sentence that still reads fluently. Read the draft before signing it; the product shows you the transcript it was built from for exactly that reason.
4. We make no representation about how well recognition performs in your clinic, on your accents, in your languages or in your room. Nobody has measured it and we will not publish a number we have not.
5. The recording can be replayed and re-transcribed while it exists, and your clinic's retention window decides how long that is.

Plans, and what they cost

Three tiers. Nothing is being charged yet, and this page says so rather than letting you assume.

1. Basic is ₹499 a month per clinic, Standard is ₹999 and Premium is ₹1,999. A branch of a practice is a clinic for this purpose.
2. We are not taking payment yet. No card is held, nothing is charged, and no invoice is issued — and that will stay true until we tell you otherwise and you agree to it.
3. A plan is a set of capabilities. A capability your clinic no longer has never hides records it already made: the screen is disabled and explains itself rather than disappearing.
4. Moving down a tier is your clinic's to do and takes effect at the end of the period you are in. Moving up needs us, because until payment exists an upgrade would otherwise cost nothing.
5. Basic and Standard cap how many clinicians can hold accounts; Premium does not. Going over the cap does not cut anybody off that day: the clinic is told, warned again as the date approaches, and has thirty days to come back under it.

When we do start charging, the terms covering it will be written first and put to you before anything is billed.

Availability, and what we do not promise

No uptime figure, because none has been measured.

1. We have not measured availability and we do not offer a service level for it. A number here would be invented, and a clinic planning around an invented number is worse off than one planning around none.
2. The product is hosted on Google Cloud in Mumbai. A server that has been idle takes several seconds to answer the first request, which is visible as a slow first page rather than an error.
3. Where the connection drops, the app keeps showing what it already loaded and refuses to write. It will not queue a registration or an invoice to send later, because two desks doing that offline would issue the same number twice.
4. We may change, add to or withdraw parts of the product. Where a change removes something your clinic relies on, we will say so before it happens rather than after.
5. We may take the service down for maintenance. We will avoid clinic hours where we can.

What you must not do with it

Short, and none of it is unexpected.

1. Do not use Ygeia for anything unlawful, and do not put records into it that your clinic has no right to hold.
2. Do not try to reach another clinic's data, probe the service for weaknesses without asking us first, or work around the limits your plan sets.
3. Do not resell access or open accounts for people outside your clinic.
4. Do not upload anything designed to damage the service or the people using it.
5. If you find a security problem, tell us at hello@ygeia.in before telling anyone else, and we will not treat a good-faith report as a breach of these terms.

Ending the agreement

Either side can. Your records come with you.

1. Your clinic can stop using Ygeia at any time. Tell us and we will agree how the records come out before anything is removed.
2. We can end an account for a serious or repeated breach of the acceptable-use section, or where we are required to. Except where the law leaves us no choice, we will tell you first and give you a reasonable chance to get your records.
3. We will not delete a clinic's records as a first response to a dispute.
4. Retention windows keep running after an account ends, which is what removes recordings and expired documents on the schedule your clinic set.

Liability, honestly

What we are answerable for, and what we are not.

1. We are answerable for the service doing what this page and the product's own screens say it does.
2. We are not answerable for clinical decisions, for what a clinician signs into a chart, or for a record your clinic entered incorrectly.
3. Nothing here is an attempt to exclude liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
4. These terms are governed by the law of India.

Changes to these terms

Dated, and material changes are told rather than posted.

1. This page carries the date its wording last changed, at the top.
2. Where a change materially affects what your clinic can rely on, we will tell the clinic's admins rather than relying on you noticing a new date.
3. Continuing to use Ygeia after a change means the new terms apply to your clinic.

Talking to us

One address, and a real person behind it.

1. hello@ygeia.in reaches us for anything — a question about these terms, a security report, or a clinic that wants its records out.
2. If something on this page does not match what the software does, that is a defect in the page and we want to hear about it.